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	Telephone Operators	Public Safety Telecommunicators	Interviewers, Except Eligibility and Loan	Dispatchers, Except Police, Fire, and Ambulance	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	Customer Service Representatives
SUMMARY	89% Imminent Risk	37% Low Risk	52% Moderate Risk	58% Moderate Risk	59% Moderate Risk	71% High Risk
JOB SCORE	0.7/10	5.3/10	2.9/10	3.2/10	2.7/10	2.5/10
POLLING	86% (Imminent Risk, Based on 137 votes)	35% (Low Risk, Based on 311 votes)	There hasn't been enough votes on this occupation yet	64% (High Risk, Based on 59 votes)	73% (High Risk, Based on 195 votes)	74% (High Risk, Based on 573 votes)
GROWTH by year 2034	-27.5%	3.5%	-11.6%	-0.9%	-1.6%	-5.5%
WAGES	$39,130 or $18.81 per hour	$50,730 or $24.39 per hour	$43,830 or $21.07 per hour	$48,880 or $23.50 per hour	$46,290 or $22.25 per hour	$42,830 or $20.59 per hour
VOLUME as of 2024	3,950	101,140	157,310	211,000	1,737,820	2,725,930
SNOWFLAKE [?] The Snowflake is a visual summary of the five badges: Automation Risk (calculated), Risk (polled), Growth, Wages and Volume. It gives you an instant snapshot of an occupations profile. The colour of the Snowflake relates to its size. The better the occupation scores in relation to others, the larger and greener the Snowflake becomes.
DESCRIPTION	Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.	Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.	Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.	Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.	Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.	Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

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