Hotel, Motel, and Resort Desk Clerks

Low pay & highrisk
High Risk
Low High

Explore safer careers (4)

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Why it fits

Room operations, guest accounts, reservations, staff coordination, and service standards support advancement.

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Occupation snapshot

What does this snowflake show?
The Snowflake is a visual summary of the five badges: Automation Risk (calculated), Risk (polled), Growth, Wages and Volume. It gives you an instant snapshot of an occupations profile. The colour of the Snowflake relates to its size. The better the occupation scores in relation to others, the larger and greener the Snowflake becomes.
JOB SCORE
3.2/10
What's this?
Job Score (higher is better):

We rate jobs using four factors. These are:

- Chance of being automated
- Job growth
- Wages
- Volume of available positions

These are some key things to think about when job hunting.

Risk & user votes

Calculated automation risk

65% (High Risk)

High Risk (61-80%): This occupation shows a significant risk of end-to-end replacement by automation. Many core parts of the role may be structured, repeatable, software-driven, or physically predictable enough for AI, machines, or robotic systems to take over. If you work in this area, it may be worth exploring safer related careers or moving towards more human-centred responsibilities.

More information on what this score is, and how it is calculated is available here.

Human strengths important in this job

These are human abilities and work contexts that are important in this occupation. They may help explain why parts of the role are harder to replace end-to-end, but they are not the only inputs into the automation score.

Working directly with the public

Very important
Why this matters
The job involves face-to-face interaction with customers, clients, or guests—answering questions, handling requests, and managing service situations in real time. Roles with frequent public interaction are harder to replace end-to-end because they rely on trust, communication, and adapting to unpredictable human needs.
Jobs that also use this strength

Assisting and caring for others

Quite important
Why this matters
Provide hands-on help, emotional support, or personal care to people—work that depends on empathy, trust, and responding to individual needs in the moment.
Jobs that also use this strength

Social perceptiveness

Quite important
Why this matters
Noticing others’ emotions and reactions in the moment and adjusting what you say or do based on why they’re responding that way.
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Decision-making and problem solving

Quite important
Why this matters
Analyze information, weigh tradeoffs, and choose the best solution—especially when situations are ambiguous, high-stakes, or have real-world consequences.
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Coordinating others’ work

Quite important
Why this matters
Bringing people together, assigning tasks, and keeping a group aligned so work gets done.
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Show 1 more strength

Coaching and developing others

Quite important
Why this matters
Helps people learn and improve through coaching, mentoring, and feedback. This relies on trust, motivation, and adapting guidance to each person—work that’s hard to replace end-to-end with automation.
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What users think

Based on 103 votes

67% chance of full automation within the next two decades

Our visitors have voted that it's probable this occupation will be automated. This assessment is further supported by the calculated automation risk level, which estimates 65% chance of automation.

What do you think the risk of automation is?

What is the likelihood that Hotel, Motel, and Resort Desk Clerks will be replaced by robots or artificial intelligence within the next 20 years?

View sentiment trend

Pay & outlook

Wages

Very low paid relative to other professions

In 2024, the median annual wage for Hotel, Motel, and Resort Desk Clerks was $34,270 ($16 per hour).

The median annual wage for Hotel, Motel, and Resort Desk Clerks was 30.8% lower than the national median annual wage, which stood at $49,500.

View wage trend

Wages over time

* Data from the Bureau of Labor Statistics

Growth

Fast growth relative to other professions

The number of 'Hotel, Motel, and Resort Desk Clerks' job openings is expected to rise 3.7% by 2034

View employment trend

Total employment, and estimated job openings

* Data from the Bureau of Labor Statistics for the period between 2023 and 2033
Updated projections are due 09-2025.

Volume

Greater range of job opportunities compared to other professions

As of 2024 there were 261,430 people employed as 'Hotel, Motel, and Resort Desk Clerks' within the United States.

This represents around 0.17% of the employed workforce across the country

Put another way, around 1 in 589 people are employed as 'Hotel, Motel, and Resort Desk Clerks'.

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What people are saying (4)

Taylor (Uncertain)
14 Aug 2024 02:11
A lot of the older generations don't trust AI and will chose ones without robots.
Hotel Clerk (Highly likely)
12 Apr 2022 19:01
Most critical functions involve a highly trained person interacting with software on behalf of a poorly trained guest. The guest is not familiar with the booking software, which is why the hotel has trained employees.

This process can be automated with prompts (which already exist), phasing out the need for human interaction. All you have to do is walk up to the kiosk screen, tap "check in," follow an authentication prompt, and the keys will be encoded for you. Options such as "locked out of room," "something's wrong," "find supplies," and "feedback" can all be dumped into a pool of data inquiries.

I also happen to work as a hotel clerk supervisor, so yeah.
Guillemro (Uncertain)
08 Mar 2021 11:47
Customers prefer a real person to talk to
like me up
24 Nov 2019 00:29
i will not let then do this to me nooooooo
Leave a reply about this occupation
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Job description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

O*NET-SOC code: 43-4081.00