Patient Representatives

Low Risk
Low High

Explore safer careers (2)

Lower estimated automation risk

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Patient navigation, service access, communication, and community resource knowledge transfer well.

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Why it fits

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Alternative careers

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Helping clients access services, understand options, and navigate systems is closely related.

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Occupation snapshot

What does this snowflake show?
The Snowflake is a visual summary of the five badges: Automation Risk (calculated), Risk (polled), Growth, Wages and Volume. It gives you an instant snapshot of an occupations profile. The colour of the Snowflake relates to its size. The better the occupation scores in relation to others, the larger and greener the Snowflake becomes.
JOB SCORE
5.4/10
What's this?
Job Score (higher is better):

We rate jobs using four factors. These are:

- Chance of being automated
- Job growth
- Wages
- Volume of available positions

These are some key things to think about when job hunting.

Risk & user votes

Calculated automation risk

29% (Low Risk)

Low Risk (21-40%): This occupation has a lower risk of full replacement by AI, software, or robotic systems. Some tasks may be automated or assisted, but the role usually still relies on human judgement, communication, responsibility, physical adaptability, or practical decision-making.

More information on what this score is, and how it is calculated is available here.

Human strengths important in this job

These are human abilities and work contexts that are important in this occupation. They may help explain why parts of the role are harder to replace end-to-end, but they are not the only inputs into the automation score.

Assisting and caring for others

Very important
Why this matters
Provide hands-on help, emotional support, or personal care to people—work that depends on empathy, trust, and responding to individual needs in the moment.
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Social perceptiveness

Very important
Why this matters
Noticing others’ emotions and reactions in the moment and adjusting what you say or do based on why they’re responding that way.
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Decision-making and problem solving

Very important
Why this matters
Analyze information, weigh tradeoffs, and choose the best solution—especially when situations are ambiguous, high-stakes, or have real-world consequences.
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Persuasion

Quite important
Why this matters
Influencing people to change their minds or behavior through conversation, trust, and negotiation.
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Coordinating others’ work

Quite important
Why this matters
Bringing people together, assigning tasks, and keeping a group aligned so work gets done.
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Show 3 more strengths

Communicating with people outside the organization

Quite important
Why this matters
Represents the organization to customers, the public, or government—handling questions, concerns, and relationship-building through conversations, writing, calls, or email.
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Active learning

Quite important
Why this matters
Keeps learning from new information and applying it to make better decisions now and in the future, especially when situations change.
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Education and training expertise

Quite important
Why this matters
Designing and delivering instruction—adapting lessons to different learners and measuring whether training actually works.
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What users think

Based on 13 votes

What do you think the risk of automation is?

What is the likelihood that Patient Representatives will be replaced by robots or artificial intelligence within the next 20 years?

Pay & outlook

Wages

Low paid relative to other professions

In 2024, the median annual wage for Health Technologists and Technicians, All Other was $48,790 ($23 per hour).

The median annual wage for Health Technologists and Technicians, All Other was 1.4% lower than the national median annual wage, which stood at $49,500.

* Data from the Bureau of Labor Statistics

Growth

Fast growth relative to other professions

The number of 'Health Technologists and Technicians, All Other' job openings is expected to rise 5.2% by 2034

* Data from the Bureau of Labor Statistics for the period between 2023 and 2033
Updated projections are due 09-2025.

Volume

Greater range of job opportunities compared to other professions

As of 2024 there were 174,060 people employed as 'Health Technologists and Technicians, All Other' within the United States.

This represents around 0.11% of the employed workforce across the country

Put another way, around 1 in 885 people are employed as 'Health Technologists and Technicians, All Other'.

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What people are saying (2)

Sahil Vora (Moderate)
31 Oct 2024 05:34
Because AI will be taking over the call center because call center is about to be obsolete soon and no one's going to pay $30 an hour just to do a simple job in a robot can do tht work for a cheaper rate.
Patient services (Moderate)
07 May 2023 13:46
Tasks are repetitive and simple. The only reason people prefer humans is due to empathy which is often feigned by reps.
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Job description

Assist patients in obtaining services, understanding policies and making health care decisions.

O*NET-SOC code: 29-2099.08