Receptionists and Information Clerks

Lowest scored Low pay & highrisk
High Risk
Low High

Explore safer careers (5)

Lower estimated automation risk

Patient Representatives
29% automation risk | Low Risk
Pays better Higher growth
45.7 pts lower View career
Why it fits

Applies front-desk questions, sensitive communication, scheduling issues, records, and service recovery.

Medical Secretaries and Administrative Assistants
57% automation risk | Moderate Risk
Pays better Higher growth
17.1 pts lower View career
Why it fits

Uses front-desk service, scheduling, records, privacy, patient questions, and office workflow with healthcare terminology.

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
59% automation risk | Moderate Risk
Pays better More jobs
15.1 pts lower View career
Why it fits

Directly reuses phones, visitors, scheduling, messages, records, office software, and administrative routing.

Eligibility Interviewers, Government Programs
52% automation risk | Moderate Risk
Pays better
22.4 pts lower View career
Why it fits

Uses inquiries, forms, documentation, customer explanations, policy checks, and sensitive information handling.

Interviewers, Except Eligibility and Loan
52% automation risk | Moderate Risk
Pays better
22 pts lower View career
Why it fits

Applies scripted questions, public contact, accurate records, phone skills, and response clarification.

Compare this job with others
or search for another job
Share your results with friends and family.

Occupation snapshot

What does this snowflake show?
The Snowflake is a visual summary of the five badges: Automation Risk (calculated), Risk (polled), Growth, Wages and Volume. It gives you an instant snapshot of an occupations profile. The colour of the Snowflake relates to its size. The better the occupation scores in relation to others, the larger and greener the Snowflake becomes.
JOB SCORE
1.8/10
What's this?
Job Score (higher is better):

We rate jobs using four factors. These are:

- Chance of being automated
- Job growth
- Wages
- Volume of available positions

These are some key things to think about when job hunting.

Risk & user votes

Calculated automation risk

74% (High Risk)

High Risk (61-80%): This occupation shows a significant risk of end-to-end replacement by automation. Many core parts of the role may be structured, repeatable, software-driven, or physically predictable enough for AI, machines, or robotic systems to take over. If you work in this area, it may be worth exploring safer related careers or moving towards more human-centred responsibilities.

More information on what this score is, and how it is calculated is available here.

Human strengths important in this job

These are human abilities and work contexts that are important in this occupation. They may help explain why parts of the role are harder to replace end-to-end, but they are not the only inputs into the automation score.

Assisting and caring for others

Quite important
Why this matters
Provide hands-on help, emotional support, or personal care to people—work that depends on empathy, trust, and responding to individual needs in the moment.
Jobs that also use this strength

Working directly with the public

Quite important
Why this matters
The job involves face-to-face interaction with customers, clients, or guests—answering questions, handling requests, and managing service situations in real time. Roles with frequent public interaction are harder to replace end-to-end because they rely on trust, communication, and adapting to unpredictable human needs.
Jobs that also use this strength

Decision-making and problem solving

Quite important
Why this matters
Analyze information, weigh tradeoffs, and choose the best solution—especially when situations are ambiguous, high-stakes, or have real-world consequences.
Jobs that also use this strength

Coordinating others’ work

Quite important
Why this matters
Bringing people together, assigning tasks, and keeping a group aligned so work gets done.
Jobs that also use this strength

What users think

Based on 198 votes

83% chance of full automation within the next two decades

Our visitors have voted that it's very probable this occupation will be automated. The automation risk level we have generated is less clear, and shows 74% chance of automation.

What do you think the risk of automation is?

What is the likelihood that Receptionists and Information Clerks will be replaced by robots or artificial intelligence within the next 20 years?

Sentiment

Based on user votes over time

View sentiment trend

How opinions have changed over time

Pay & outlook

Wages

Very low paid relative to other professions

In 2024, the median annual wage for Receptionists and Information Clerks was $37,230 ($18 per hour).

The median annual wage for Receptionists and Information Clerks was 24.8% lower than the national median annual wage, which stood at $49,500.

View wage trend

Wages over time

* Data from the Bureau of Labor Statistics

Growth

Slow growth relative to other professions.

The number of 'Receptionists and Information Clerks' job openings is expected to remain the same by 2034

View employment trend

Total employment, and estimated job openings

* Data from the Bureau of Labor Statistics for the period between 2023 and 2033
Updated projections are due 09-2025.

Volume

Significantly greater range of job opportunities compared to other professions

As of 2024 there were 964,530 people employed as 'Receptionists and Information Clerks' within the United States.

This represents around 0.6% of the employed workforce across the country

Put another way, around 1 in 159 people are employed as 'Receptionists and Information Clerks'.

People also viewed

Lawyers Computer Programmers Actors Graphic Designers Accountants and Auditors

What people are saying (2)

Alvaro (Highly likely)
04 Apr 2024 13:12
it is already beeing highly automated, it is just easy mechanical tasks
Cristina (Low)
29 Jan 2024 18:55
I consider that human contact will become a "rare" thing, and will be people who will go in search of interaction with other people; luxury hotel facilities will always welcome the guest with a smile and a bit of empathy.
Leave a reply about this occupation
0/8000

Job description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

O*NET-SOC code: 43-4171.00