Concierges

Low pay & lowrisk
Moderate Risk
Low High

Explore safer careers (5)

Lower estimated automation risk

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Why it fits

Guest coordination, vendors, schedules, venues, and service details support event planning work.

Property, Real Estate, and Community Association Managers
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Why it fits

Building services, resident requests, vendor follow-up, and facility issue tracking can transfer.

Lodging Managers
23% automation risk | Low Risk
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Why it fits

Experienced concierges understand guest services, hotel operations, complaints, and service quality.

First-Line Supervisors of Personal Service Workers
31% automation risk | Low Risk
Pays better Higher growth
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Why it fits

Guest-service experience can shift into staff coordination, request handling, and service standards.

Tour Guides and Escorts
32% automation risk | Low Risk
Higher growth
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Why it fits

Local knowledge, visitor communication, route planning, and hospitality presence transfer well.

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Occupation snapshot

What does this snowflake show?
The Snowflake is a visual summary of the five badges: Automation Risk (calculated), Risk (polled), Growth, Wages and Volume. It gives you an instant snapshot of an occupations profile. The colour of the Snowflake relates to its size. The better the occupation scores in relation to others, the larger and greener the Snowflake becomes.
JOB SCORE
3.3/10
What's this?
Job Score (higher is better):

We rate jobs using four factors. These are:

- Chance of being automated
- Job growth
- Wages
- Volume of available positions

These are some key things to think about when job hunting.

Risk & user votes

Calculated automation risk

40% (Moderate Risk)

Moderate Risk (41-60%): This occupation may be meaningfully affected by automation. Some parts of the role may be suitable for AI, software, or robotics, while others still rely on human skill, judgement, trust, or real-world context. People in this range may benefit from building skills that complement automation and reduce replacement risk.

More information on what this score is, and how it is calculated is available here.

Human strengths important in this job

These are human abilities and work contexts that are important in this occupation. They may help explain why parts of the role are harder to replace end-to-end, but they are not the only inputs into the automation score.

Working directly with the public

Very important
Why this matters
The job involves face-to-face interaction with customers, clients, or guests—answering questions, handling requests, and managing service situations in real time. Roles with frequent public interaction are harder to replace end-to-end because they rely on trust, communication, and adapting to unpredictable human needs.
Jobs that also use this strength

Decision-making and problem solving

Very important
Why this matters
Analyze information, weigh tradeoffs, and choose the best solution—especially when situations are ambiguous, high-stakes, or have real-world consequences.
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Assisting and caring for others

Quite important
Why this matters
Provide hands-on help, emotional support, or personal care to people—work that depends on empathy, trust, and responding to individual needs in the moment.
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Thinking creatively

Quite important
Why this matters
Coming up with original ideas and designs—creating new concepts, products, systems, or artistic work. This kind of open-ended invention and taste-based judgment is harder to automate end-to-end than routine, rule-based tasks.
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Social perceptiveness

Quite important
Why this matters
Noticing others’ emotions and reactions in the moment and adjusting what you say or do based on why they’re responding that way.
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Show 4 more strengths

Persuasion

Quite important
Why this matters
Influencing people to change their minds or behavior through conversation, trust, and negotiation.
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Coordinating others’ work

Quite important
Why this matters
Bringing people together, assigning tasks, and keeping a group aligned so work gets done.
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Coaching and developing others

Quite important
Why this matters
Helps people learn and improve through coaching, mentoring, and feedback. This relies on trust, motivation, and adapting guidance to each person—work that’s hard to replace end-to-end with automation.
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Consulting and advising others

Quite important
Why this matters
Provide guidance and expert advice to managers or teams on technical, system, or process decisions—explaining options, tradeoffs, and recommended actions.
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What users think

Based on 43 votes

50% chance of full automation within the next two decades

Our visitors have voted they are unsure if this occupation will be automated. This assessment is further supported by the calculated automation risk level, which estimates 40% chance of automation.

What do you think the risk of automation is?

What is the likelihood that Concierges will be replaced by robots or artificial intelligence within the next 20 years?

View sentiment trend

Pay & outlook

Wages

Very low paid relative to other professions

In 2024, the median annual wage for Concierges was $37,320 ($18 per hour).

The median annual wage for Concierges was 24.6% lower than the national median annual wage, which stood at $49,500.

View wage trend

Wages over time

* Data from the Bureau of Labor Statistics

Growth

Moderate growth relative to other professions

The number of 'Concierges' job openings is expected to rise 2.3% by 2034

View employment trend

Total employment, and estimated job openings

* Data from the Bureau of Labor Statistics for the period between 2023 and 2033
Updated projections are due 09-2025.

Volume

Moderate range of job opportunities compared to other professions

As of 2024 there were 44,200 people employed as 'Concierges' within the United States.

This represents around < 0.001% of the employed workforce across the country

Put another way, around 1 in 3 thousand people are employed as 'Concierges'.

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What people are saying (4)

Pennie (No chance)
17 Dec 2025 06:54
ROBOT will quit or kill themselves because human beings are all evils. Travel concierge / Tour Leader needs to handle demanding human beings and their emotions can be unpredictable - so it will lead to unsatisfaction. And evil human beings will come up with all sorts of tricky traps for ROBOT to fall into, so if ROBOT can't meet their expectations, they will break the ROBOT.
Tino (Low)
08 Feb 2020 22:28
The job in question requires specialized social skills including understanding subtle emotional clues. In addition it is also a service providing job. Currently robotics and AI are not well adapted to these tasks (they can provide service, however only have a rudimentary understanding of emotional subtly, granted this is likely to change in time) and may never (heavy emphasis on maybe because the potential is there for that to change radically) be as they are not something that can necessarily be programmed, it is perhaps why the human algorithms shaped by the Savanna and the need for cooperation are unique and unlikely to be matched. This is not to say there will not be some staggeringly brilliant and incredible algorithms that will evolve in AI's it is to say they will not have the same evolutionary constraints. Perhaps this may be a good thing, and perhaps not. At some juncture humans will likely want to merge with AI and that could be both a boon and a curse.
Fef (Moderate)
30 Oct 2019 11:19
A voice activated terminal with a data base with all the info could provide these services easily, and at many people at the same time
Sarah (Highly likely)
01 Jul 2019 19:39
Robots are more likely to be assistants at hotels soon. Computers may become maps of a hotel soon.
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Job description

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

O*NET-SOC code: 39-6012.00